Legal
Privacy Policy
Effective 21 August 2026 · Last updated 21 August 2026
The short version
Patrol Family is a tool families use to run their own family life. A parent creates the account and enters the information. Kids do things in the app — check off a nightly tally, close out a mission, take part in a council.
We collect what the app needs to work and nothing else. We do not sell your family's information, we do not share it with advertisers, and we do not use it to target ads at anyone — least of all your kids. We keep it for a set period and then we delete it. This page explains all of that in detail, including exactly how long we keep each kind of record.
If you would rather just ask a person: jordan@patrolfamily.com.
1. Who we are
Patrol Family is operated by Jordan Clive, an individual.
- Mailing address: 2407 SW Choctaw St, Bentonville, AR 72712
- Phone: (818) 669-0762
- Email: jordan@patrolfamily.com
Jordan Clive is the operator responsible for answering questions about children's personal information collected through the Patrol Family website and app. You can use any of the contact methods above.
This policy covers patrolfamily.com and app.patrolfamily.com, including the Patrol Family app on iOS and Android.
2. What we collect
From anyone who visits the website
We use a privacy-focused analytics tool that counts page views and link clicks without cookies and without collecting personal information. There is no advertising tracker on our site. We do not build a profile of you.
If you give us your email address on the website, we collect that address and a note of which form you used, so we know what you asked for.
From parents and other adults
When you create an account: your email address and password, your name, the name of your family or patrol, and whether you're the account owner or a co-parent.
When you use the app: your answers to the onboarding questions, which the app uses to suggest missions; and what your family does — missions claimed and completed, nightly tally check-offs, councils held, action items, routines, chores and chore payments, targets, capability records, and notes.
From and about kids
This is the part that matters most, so it is specific.
A parent enters almost all of it. When a parent sets up the family, the parent provides, for each kid:
- the kid's first name, or the name the family uses
- the kid's date of birth — used to work out which stage of the Agency Arc the kid is in, which changes what the app offers them
- whether the kid takes part in the nightly tally
- whether the kid has their own device
If a parent gives a kid their own sign-in, we also collect an email address for that kid so they can log in.
Once a kid is using the app, records are created as they do things: nightly tally check-offs; missions and targets they claim and complete; action items assigned to them in a family council; routines and chores they complete, and chore payments recorded by the parent; and capability records — what they have demonstrated they can do.
Place records. Many Patrol Family missions are tied to a specific place — a park, a trail, a landmark. We do not collect location from your device. We do not use GPS. But when a kid completes a place-based mission, that creates a dated record that a named child was at a named place, and over years those records add up to a meaningful picture. We think you should know that plainly rather than find it in a table.
What we do not collect from kids. We do not collect photos or video of children in the app. We do not collect voice recordings. We do not create or store faceprints, voiceprints, or any other biometric template — and if we ever store a photo, we will store and display the image itself and will not extract a biometric template from it. We do not collect a kid's precise location, contacts, or anything from other apps on their device.
3. How we use it
We use your family's information to:
- run the app: show each person their missions, tally, council, and record
- suggest missions that fit your family, based on the onboarding questions you answered
- keep your record over time, so a kid's progress means something across years and not just this week
- send the app's own messages — a nightly tally reminder if you turn it on, and account and security emails
- send marketing or update emails, only if you asked for them, and you can stop them at any time
- keep the service secure, diagnose problems, and understand in aggregate how the product is being used so we can improve it
4. What we never do
- We do not sell personal information. Not your family's, not your kids'.
- We do not use personal information for behavioral advertising, and we do not allow anyone else to. There are no ad networks in our app.
- We do not use kids' information to build advertising or marketing profiles.
- We do not send kids behavioral notifications. No streaks, no nudges, no reminders engineered to pull a child back into the app. Reminders go to parents, and they are sparse.
- We do not score or rank children against each other, and one family never sees another family's kids' records.
- We do not require you to give us more information than the app actually needs in order to take part.
5. Who else touches your information
We use a small number of service providers to run Patrol Family. They handle information only to provide services to us, under contract, and they are not permitted to use it for their own purposes.
| Provider | What it does | What it can see |
|---|---|---|
| Supabase | Database, sign-in, and account email | Account and family records |
| Vercel | Runs the app | Technical logs |
| Netlify | Runs the website | Technical logs |
| Plausible | Website analytics | Aggregate, cookie-free page views — no personal information |
| Sentry | Error reporting | Technical error reports from the app |
| Kit | Marketing email | Email addresses of people who asked for email |
| Anthropic | Generates your weekly Compass brief | The family record used to write that brief |
About the Compass brief. Compass reads your family's record each week and writes you a short brief. To do that, we send the relevant part of that record to Anthropic, which runs the model that writes it. Anthropic does not use it to train their models, and neither do we. If you would rather your family's record never left our systems at all, tell us and we will turn Compass off for your family.
We may also disclose information if the law requires it, or to protect someone's safety.
6. How long we keep it, and when we delete it
We keep children's personal information only as long as is reasonably necessary for the purpose it was collected for. We do not keep it indefinitely, and we do not wait to be asked before deleting it. This is our written retention policy.
| What | Why we collect it | Why we keep it as long as we do | How long |
|---|---|---|---|
| Account and family profile — names, dates of birth, roles, kid sign-in emails | To run the app and set each kid's stage | The app is a multi-year family record, and families go dormant for a season and come back | While the account is active, and for 24 months after the last sign-in. We email a warning 60 days before deleting |
| Activity records — tally check-offs, missions, targets, councils, action items, routines, chores | To show your family its own record and progress | This is the product; a record that vanishes each year measures nothing | 24 months rolling |
| Capability records — what a kid has demonstrated | To carry a kid's progress forward across years | Kept with the account, for the same reason as above | Same as the account |
| Onboarding answers | To suggest missions that fit your family | Needed for as long as we're making suggestions | With the account |
| Email address for updates | Because you asked for email | Until you tell us to stop | Until you unsubscribe, then 12 months |
| Account and security email records | Security and support | Fraud and account-recovery investigations | 12 months |
| Support messages you send us | To answer you | So we can pick up a thread you started earlier | 24 months |
| Error reports | To find and fix problems | Diagnosing a bug needs recent examples | 90 days |
| Compass briefs and the notes you add to them | To give you a weekly brief and let you look back at earlier ones | A brief is only useful next to the ones before it | 24 months |
| Website analytics | To know how many people visit | Aggregate only — not tied to a person | Per our analytics provider; no personal information involved |
| Backups | Disaster recovery | Backups roll over on a fixed cycle | Deleted data is purged from backups within 35 days |
When we delete, we delete. Deletion means removal from our live systems, with backups purged on the cycle above. Two honest limits: information you have already exported or downloaded is on your device and we cannot reach it, and we may keep a minimal record that an account was deleted, so we can honor the deletion.
7. Your rights as a parent
At any time, you can:
- See what personal information we have collected from your child
- Delete it
- Refuse to allow us to collect any more of it — you can turn off a kid's participation, or close the account
- Withdraw your consent entirely
To do any of these, email jordan@patrolfamily.com or use the settings in the app. We will act within 30 days and will not charge you.
If you ask us to delete your child's information or stop collecting it, we may no longer be able to offer some or all of the app to that child — that is a practical consequence, not a penalty.
We may ask you to verify that you are the parent on the account before we act, so that we don't hand a child's record to the wrong person.
8. Children's privacy and parental consent
Patrol Family is a family product, and a parent is always the account holder.
A parent creates the account. A parent enters the family's information, including each kid's name and date of birth. A parent decides whether each kid receives their own sign-in, and a parent decides whether a kid takes part in the nightly tally. A kid cannot create an account, and there is no public sign-up.
Before a child uses Patrol Family, we notify the parent and obtain the parent's consent, because the parent is the person who sets the child up and grants them access. The parent can review or delete their child's information, and refuse any further collection, at any time — as described in section 7.
If you believe a child has provided us information without a parent's involvement, contact us at jordan@patrolfamily.com and we will delete it.
9. Security
We protect your family's information with access controls at the database level, so one family's records are not reachable by another family, and a kid signed in to the app sees their own records rather than the whole family's. We use encrypted connections throughout, and we limit who on our side can access family data.
No system is perfectly secure, and we won't pretend otherwise. If a breach affects your family's information, we will tell you.
10. Changes to this policy
If we change how we handle your family's information in a way that matters, we will post the updated policy here and update the date at the top. If the change affects information we have already collected from a child, we will get parental consent again before the change applies to it — we will not quietly re-purpose a record you already gave us.